Customer Event Representative

Company: Ignited Principles Inc.
Location: New Britain
Posted on: June 24, 2025

Job Description:

At Ignited Principles, Inc., we are a dynamic firm dedicated to optimizing sales strategies and fostering leadership excellence for our clients, specifically within the telecommunications sector. We are committed to achieving peak performance and cultivating a culture of continuous professional growth. As we expand our Newington team to support the Frontier Communications - Retail campaign, we are seeking a motivated Customer Event Representative to join our high-performing group. Here, you will play a crucial role in ensuring Frontier Communications customer satisfaction and enhancing their overall experience while contributing to a collaborative, results-oriented environment where you are valued and your professional growth is a priority. We seek a highly enthusiastic and results-oriented Customer Event Representative passionate about exceeding Frontier Communications customer expectations and expertly guiding them through a seamless and positive sales interaction. In this role, you will be instrumental in delivering outstanding event experiences in an effort to drive sales. This position offers a unique opportunity to grow your customer service and sales career within a premier organization dedicated to delivering outstanding experiences to our Frontier Communications customers in the Newington area. Customer Event Representative Responsibilities: Act as a primary point of contact for Newington Frontier Communications customers at events, offering courteous and efficient customer service and sales support. Address Frontier Communications customer issues at events with empathy and efficiency to ensure satisfaction. Assist Frontier Communications customers at events with their service, offering accurate information and helping them choose products and services. Efficiently and accurately process Frontier Communications customer requests and transactions at events according to Ignited Principles, Inc.'s policies for timely resolution. Accurately record customer interactions, transactions, and feedback in the CRM system to maintain data integrity and contribute to a comprehensive understanding of Frontier Communications customer needs in Newington. Proactively follow up with Frontier Communications customers to ensure their issues are resolved, their needs are met, and they are satisfied with their overall experience, fostering long-term relationships and loyalty. Work with sales, operations, and technical support to ensure smooth customer interactions, solve complex problems, and represent customer needs for the Frontier Communications campaign. Identify Frontier Communications customer experience improvements, gather feedback, and help develop best practices and process improvements.

Keywords: Ignited Principles Inc., Westport , Customer Event Representative, Sales , New Britain, Connecticut