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Field Service Technician

Company: Mike's Factory Direct
Location: Westport
Posted on: June 15, 2022

Job Description:

Job Description Well established local retailer serving Fairfield County is seeking a full-time Field Service Technician to join our growing team. We are in Westport, CT and have been in business since 1999. The position entails servicing (and sometimes delivery) of hot tubs to our customer base in CT and the surrounding areas. We are looking for a strong, self-motivated individual to join our team. The ideal candidate is mechanically inclined and must have the ability to do heavy lifting. Previous forklift, warehouse, trailer driving, or spa knowledge are a plus; however, willing to train the right individual (strong references needed for consideration). The candidate MUST be at least 21 years old with a clean driving record to apply. Also, must pass a pre-employment screening and background check. Position Description: Responsible for servicing (and sometimes delivering) hot tubs. The Field Service Technician is detail oriented with excellent leadership, organizational, communication and decision making skills. Responsibilities Include: Keeping the warehouse neat, clean and organized is imperative Heavy lifting/loading/dolling with safety being important at all times Multitask in a customer focused, fast paced environment Interact with customers in a courteous and professional manor, even in stressful situations Consistently make good decisions with minimal supervision Learn and keep up-to-date with key industry business knowledge Knowledge and Experience: Familiarity with Hot Tub or Pool Industry, including water chemistry Must have valid driver---s license and clean driving record Mechanically inclined - basic plumbing experience preferred Basic computer skills --- email, internet, etc Basic knowledge of social media Key Competencies and Critical Skills: Ability to work independently with minimal supervision Self-motivated and self-directed individual with a focus on results and problem solving with strong decision-making skills Attention to detail, follow-up, organizational skills & ability to multi-task Ability to ---up sell--- hot tub products and services Willingness to develop knowledge on the hot tub product's use and features Excellent listening skills and the ability to work in a team Perform other related duties as assigned Other Information: Work hours are Monday - Friday with occasional weekends Compensation commensurate with experience (hourly base rate plus commission/bonus) Health benefits, paid vacation and sick days Extensive professional training and development Reference checks and background screening are required for all candidates Please send compensation requirements and resume for consideration Company Description Mike---s Factory Direct was established in 1999 in beautiful Fairfield County, CT. We are a family owned business and come from humble beginnings, starting off with only a 100 sq. ft of warehouse space and a pickup truck. Since then we have experienced a tremendous amount of growth. We are not in a retail space; in fact, you would probably miss us if you were just driving by. We keep it simple with 7,500 sq. ft. of combined showroom & warehouse spaces, a couple showroom sales people and a couple service/delivery guys. We---ve been told a thousand times ---we didn---t know what to expect when we came here but we have to admit we---re pleasantly surprised by the quality and price of your products--- People often tell us that we are the best kept secret around and I respond by saying ---we---re not trying to be---. The fact that we personally deliver 90% of what leaves our warehouse makes it an easy decision to drive an hour or 2 or 3 to save thousands of dollars knowing you don---t have to rent a U haul or borrow someone---s truck. We definitely are not the largest retailer and may never be; but we pride ourselves on the best service & value anywhere in our local area. Well that---s our story, we started in a 100 sq. ft. storage locker, my office was the front seat of my pickup truck and today we all have our own desks in our 4,000 sq. ft Westport showroom, and a separate 3,500 sq. ft. inventory warehouse. We have personally delivered as far south as Philadelphia and as far north as the Canadian border. We don---t let little things like distance and logistics stand in our way of making someone happy. With over 12,000 happy customers to date. Thanks in advance for your help and support in continuing to make Mike---s Factory Direct the best kept secret in Fairfield County, CT

Keywords: Mike's Factory Direct, Westport , Field Service Technician, Professions , Westport, Connecticut

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