Client Coordinator / HVAC

Company: Retail Mechanical Services
Location: Medford
Posted on: May 7, 2022

Job Description:

POSITION SUMMARY The Client Coordinator is responsible for all aspects of vendor relations and coordinating client services. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: Daily: --- Keep emails organized --- Inbound/Outbound phone calls/Answering Group Line --- Communicate effectively with vendors, client and managers --- Check client ETA's on each work order --- Manage Individual Follow-Up Que --- Maintain consistent contact with vendors updates/quotes/invoices/checklists/assets --- IVR Check In/Out, Update Double Systems - Update clients consistently on work order status --- Approve Client NTE --- Finding errors in quotes and obtaining corrections --- Enter vendor/client quotes into Facilities Exchange --- Negotiate rates and prices for labor/materials --- Manage/maintain profit percentage set by Manager --- Understand the mechanical operations of HVAC and refrigeration units --- Fix accounting issues Weekly/Bi-Weekly --- Attend bi-weekly team/company meetings Monthly: --- On call rotation As Needed: --- Dispatch assigned work orders (look in the history of previous work) - scheduling with vendor/client --- Recruiting for new vendors as needed (reactive/proactive) --- Assist other Dispatch/Coordinators & Supervisors as needed --- Complete Quarterly/Annual self-evaluations --- Attend in office/off site training/team/company meetings Employment Type: Full Time Years Experience: 1 - 3 years Salary: $20 - $22 Annual Bonus/Commission: No

Keywords: Retail Mechanical Services, Westport , Client Coordinator / HVAC, Professions , Medford, Connecticut