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PC Technician

Company: ABBTECH Professional Resources
Location: Holtsville
Posted on: November 13, 2021

Job Description:

prepare and submit paperwork needed to ship equipment.
move IT equipment and supplies from one location to another.
package equipment for shipping.
manage Asset records using the KISAM (HP Asset Manager) system.
ABBTECH recognizes that the provided staff will need to be able to lift equipment.
Accept and resolve Incident Management tickets using the KISAM (HP Service Manager) system.
Troubleshoot, determine the nature of and resolve the end-user problem
Load "above baseline" software as requested and insure functionality as indicated
Perform HW maintenance and repair where indicated
Provide end-user with informal instruction regarding use of their IT equipment and software insuring their satisfaction with the resolution provided.
Perform "root cause analysis" as indicated and provide recommendations to avoid incidents in the future
Relocate IT equipment
Receive and perform asset control process for systems deployed
Execute pre-capture checklist
Perform Deployment Solution capture activity
Load "above-baseline" software and execute quality control process to confirm system's software configuration
Set up the workstation at the user location
Test and confirm customer satisfaction
Correct problems identified and perform root cause analysis to prevent future problems
Remove and execute asset control procedures to excess the refreshed target system

Keywords: ABBTECH Professional Resources, Westport , PC Technician, Professions , Holtsville, Connecticut

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