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Customer Service Specialist - NY

Company: Navitas Healthcare
Location: Bohemia
Posted on: March 16, 2023

Job Description:

Job DescriptionInteract with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.CultureNavitas Healthcare is passionate and hungry to secure and enhance our deliverables within every opportunity. With the expertise we have in staffing and consulting services, we are fully confident in providing temporary staff to perform any service; always being client-centric, solutions minded and putting your patients interest first.Recognized as a healthcare staffing leader, Navitas Healthcare is with you every step of the way. We excel in the business of human potential, and believe in its power to shape strategic, organizational, economic, societal change, and beyond. At Navitas Healthcare, we bring the perspective, understanding, and hands-on know-how to build the future as YOU see it.We help clients take care of patients. We help candidates find passionate work. We help give back to the communities. And we deliver it all with expectational customer service.ResponsibilitiesConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Check to ensure that appropriate changes were made to resolve customers' problems.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Refer unresolved customer grievances to designated departments for further investigation.Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Solicit sales of new or additional services or products.Order tests that could determine the causes of product malfunctions.Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.Review insurance policy terms to determine whether a particular loss is covered by insurance.Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.RequirementsAuthorized to work in the US without sponsorshipCOVID-19 VaccinatedMinimum 2 years experience in a Hospital settingEqual Opportunity EmployerEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.Requisition #cle8nbw8m2uc90rlg9die1xrg

Keywords: Navitas Healthcare, Westport , Customer Service Specialist - NY, Other , Bohemia, Connecticut

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