Customer Order & Fulfillment Specialist

Company: TekWissen Group
Location: Bohemia
Posted on: August 7, 2022

Job Description:

Job DescriptionOverview: Tek Wissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a HighTech industrial company engaged in energy, healthcare, and transportation. It operates in five segments: Power, Renewable Energy, Aviation, Healthcare, and Capital. The company offers products and services ranging from aircraft engines, power generation, and oil and gas production equipment to medical imaging, financing, and industrial products. Position: Customer Order & Fulfillment Specialist Duration: 12 Months Location: Bohemia, NY 11716 Job Type: Contract Work Type: Onsite Job Description

• Act as the primary contact for customer inquiries.
• Facilitate order management including the processing of orders, input into internal business systems, and upkeep of internal systems.
• Connect to and maintain customer portals and other systems as required.
• Receive/retrieve, review, and implement customer Purchase Orders, contracts and/or delivery orders.
• Prepare customer(s) repair status reports and communicate status with customer(s).
• Provide operations management team with delivery requirements to meet contractual commitments.
• Review repairs estimates and submit to customer; provide customer disposition to operations to facilitate the completion of customer asset.
• Monitor repair costs to ensure costs are within customer approved purchase order/contract funding.
• Assist other business functions such as programs, engineering, and quality in the facilitation of communication.
• Suggests improvements in products, processes and procedures in an effort to drive continuous improvement.
• Responsibilities are aligned based on products with the expectation that there is collaboration with other members of the team to cover needs during vacation times, etc.
• Support billing and collection activities. Required Qualifications
  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
  • Desired Characteristics
  • Experience with processing customer purchase orders, to include US Government Contracts
  • Strong knowledge of US Government Contracts
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Strong problem-solving skills.
  • Ability to work independently.
  • Experience in customer service position(s).
  • Experience with ERP systems such as Oracle as well as proficiency in common computing applications such as the Microsoft Excel, Outlook, and Word.
    
    TekWissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity

Keywords: TekWissen Group, Westport , Customer Order & Fulfillment Specialist, Other , Bohemia, Connecticut