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Community Network Coordinator

Company: Upward Health
Location: Hauppauge
Posted on: May 9, 2022

Job Description:

Job DescriptionCommunity Network CoordinatorUpward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, and we diagnose, treat, and prescribe anywhere our patients call home. We reduce barriers to care such as long delays due to scheduling. We see patients when they need us, for as much time as they need, bringing care to them. Beyond medical supports, we also assist our patients with challenges that may affect their health, such as food insecurity, social isolation, housing needs, transportation and more. It's no wonder 98% of patients report being fully satisfied with Upward Health!Upward Health provides technology-enabled, integrated, and coordinated care delivery services that improve outcomes and reduce costs for patients with severe behavioral health diagnoses and co-morbid, chronic physical conditions. We are not your typical medical practice. At Upward Health, we see every day as an opportunity to make a difference in our patients' lives. We could tell you about our outcomes and patient satisfaction ratings. We could tell you about our commitment to our mission. Or, you could join us and experience it all for yourself.Why Is This Role Critical?The Community Network Coordinator (CNC) plays an integral role in the Upward Health mission to bring healthcare home, by identifying and connecting our patients to Community-Based Organizations (CBOs). CBOs are generally nonprofit organizations that provide education, vocational education, job training, and other supportive programs to assist individual community members. These organizations tend to focus on individuals with specific needs – education, housing, transportation, food/nutritional support, and more. It is through the connections with these organizations that our patients are often able to address social determinants that impact their overall health. The CNC will establish and maintain ongoing relationships with the area CBOs to ensure the necessary services and supports are offered to individual patients as part of their whole-health journey. The CNC also serves as an advocate for patients, translating the needs and concerns of our patients into action plans that our care team pods can pursue to close support gaps. Our ideal CNC lives within the community our patients reside and have a deep understanding of the various community supports that are available to our patients.The CNC establishes and maintains ongoing relationships based upon a set of company values and principles, including safety and trust, integrity, quality service and dedication to ensuring patient outcomes by consulting with and supporting all clinical staff in the collective effort to serve our patients. Key Responsibilities for Community Network Coordinator:

  • Design a CBO network that can service Upward Health patients and their unique needs – maintaining & updating the list as services are added and/or discontinued.
  • Serve as the primary point of contact for community partners that serve in the capacity of community-based organizations.
  • Support a unified network of clinical and community partners that shares information for patient care coordination when CBOs are utilized as part of the patient's needs plans.
  • In partnership with clinical and non-clinical staff, monitor the health and needs of patients and help "connect-the-dots" to the most appropriate CBO resources.
  • Act as a representative of the community in which our patients reside.
  • Advise Providers and non-providers on the CBOs throughout the community – programs offered, hours of service, points of contact, etc.
  • Other duties as assigned in support of goals and objectives.Key Competencies for Community Network Coordinator:
    • Interpersonal savvy, demonstrated by the ability to interact with and influence others
    • Experience coordinating across teams and external partners to meet individual patient or community member needs
    • Experience in social services
    • Ability to engage with individuals representing different cultures and backgrounds, adapting language and style as needed
    • Excellent written, computer, and oral communication skills – will proactively and thoroughly communicate with other members of the team
    • Active listening skills, quick thinking, and able to both be compassionate and respond to objections.
      • Strong organizational and presentation skills
        • Excellent coordination of multiple schedules and constantly changing demands from various stakeholdersMinimum Requirements for Community Network Coordinator:
          • Must live/reside in the patient service area
          • Valid driver's license and access to a vehicle with current and active insurance
          • Deep experience working in and/or with Community-based Organizations
          • Able to work flexible hours, including occasional night/weekend work
          • Bachelor's degree preferred
            • Ability to travel within patient service area
            • Strong communicator, verbal and written, with a deep ability to build trusting relationshipsUpward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.**We require all our employees to be vaccinated and to show proof of vaccination upon hire**Powered by JazzHRCbC4KSM352

Keywords: Upward Health, Westport , Community Network Coordinator, Other , Hauppauge, Connecticut

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