Desktop Support Specialist

Company: The Calendar Group
Location: Westport
Posted on: May 9, 2022

Job Description:

Title: Desktop support Location: 529 Pleasant St, Attleboro, MA 02703 Fulltime Desktop/Field Services This role will provide technical support and consulting services on all IT related matters, including laptop and desktop hardware, peripherals, desktop and mobile phones. The position will also provide ad hoc training on application use and various internal process and procedures as well as assist in providing periodic reports, inventory management, and other administrative tasks, as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. This job may require occasional evening and weekend shifts. RESPONSIBILITIES: Provide onsite technical support to employees Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops) Troubleshoot and support video conference equipment, including events held onsite Remotely troubleshoot local and networked printers, including multi-functional copiers Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests Identify and implement innovative solutions to resolve customer issues Ensure resolutions are consistent with company standards and policies Liaise between local suppliers/Suppliers and our internal team when troubleshooting as necessary REQUIREMENTS: Excellent communication and customer handling skills Ability to resolve issues on the fly and with customer 3-5 years of end-user support experience Passion for providing the best customer service Advanced knowledge of Windows and OSX platforms. Familiar with standard networking concepts (TCP/IP, Windows Networking, VPN) Experienced supporting productivity tools such as the Microsoft Office Suite in a corporate environment Experienced utilizing spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred Mobile support experience for iOS, Android, and MDM solutions Flexibility to extended hours or modified schedule to support planned activities or emergency situations Excellent written and verbal communication skills Excellent organizational skills and ability to prioritize tasks among many competing requests MCP, MCDST, A+ Certifications, and knowledge of UNIX systems is a plus Self-starter with an openness to learn Ability to work in a dynamic team environment Ability to lift up to 50 pounds Able to provide console access to remote team for network related issue troubleshooting Ability to provide basic support in network cabling ie crimping, patching Trouble shoot L1 printer related issue Availability to work on call after hours and weekends Leads a staff of Deskside Support Technicians to ensure the successful attainment of Service Level Agreement metrics. Lead will be responsible for the hygiene associated with the tickets assigned to his team Defines and sets team direction and provides guidance to members of team. Responsible for the inventory control as well as AMDB accuracy of their site/sites Leads the installation and support of PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment Assists Deskside teams with the application of basic diagnostby Jobble

Keywords: The Calendar Group, Westport , Desktop Support Specialist, Other , Westport, Connecticut