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Technical Services Representative - Digital Products & Networking

Company: Vicon Industries Inc
Location: Hauppauge
Posted on: May 3, 2022

Job Description:

Job Description WHO WE ARE: At Vicon we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving key security and monitoring needs of some of the most important institutions in America, our exactness and ability to execute are pivotal to our core organizational mission. Vicon's development efforts focus on today's leading-edge security technologies including digital recording, data storage, IP video solutions, analytics. cameras, monitors, mounting accessories, remote positioning devices and fiber optic equipment. The company's products are used in a variety of surveillance, security, safety, and control applications including correctional facilities, schools, traffic control, hospitals, retailing, multiple commercial and industrial installations, etc. For more information regarding Vicon, visit us at: http://www.vicon-security.com/ JOB SUMMARY: We are looking for a talented and technically skilled "people person" who enjoys working with clients and is proud of his/her ability to provide superior customer service. Your base of operations will be at our Corporate Headquarters located in Hauppauge NY. Some of your duties will include: Provide both pre and post-sale Tier1-2 level support to include the installation, troubleshooting, servicing, and project management of Vicon video management systems on-site, via telephone and/or remote connection. Providing telephone, email and on-site factory technical support and representation. Conducting training sessions and workshops and assisting with product seminar and trade show set-up, teardown, and representation. Performing site surveys and determining conceptual requirements of system designs and implementing with the support of Project Engineering, Technical Support and Inside Sales groups. Responsible for the implementation of Beta programs including the installation, weekly evaluations and preparation of technical status reports. Creation of Technical FAQ's and Knowledge Bases. Test and replicate hardware and software networking and application issues. JOB REQUIREMENTS: Interest in both PC (hardware/software) and Network Technology Excellent written and verbal communications skills, as well as presentation skills Enjoys working with people over the phone and provides thorough follow-up to ensure problem resolution and customer satisfaction Great problem-solving abilities Outstanding organizational skills Superior customer service orientation Strong attention to detail Ability to work independently with minimal supervision Ability to travel extensively EDUCATION and/or EXPERIENCE: The following certifications are preferred but not required: A, Networking, CCNA, MCSE or MCP Between 3-5 years' experience in the PC/Networking industry is preferred. Knowledgeable in the troubleshooting of both hardware and software in a Windows environment. Working knowledge of TCP/IP, Subnet masking, DHCP and Firewalls. Working knowledge of routers, switchers, Wireshark, SAN, NAS, NAT, etc. Prior experience in a sales engineering or technical support/help desk type position a plus. Knowledge of CCTV, Access Control, digital video, video codecs, digital recording and video transmission a plus. Company Description At Vicon, a subsidiary of Cemtrex, we are building the security and monitoring solutions of the future through inventive product design and innovative engineering. With a long and rich history serving key security and monitoring needs of some of the most important institutions in America, our exactness and ability to execute are pivotal to our core organizational mission. Vicon's development efforts focus on today's leading-edge security technologies including digital recording, data storage, IP video solutions, analytics. cameras, monitors, mounting accessories, remote positioning devices and fiber optic equipment. The company's products are used in a variety of surveillance, security, safety, and control applications including correctional facilities, schools, traffic control, hospitals, retailing, multiple commercial and industrial installations, etc. For more information regarding Vicon, visit us at: http://www.vicon-security.com/

Keywords: Vicon Industries Inc, Westport , Technical Services Representative - Digital Products & Networking, Other , Hauppauge, Connecticut

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