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29371 - Lead Development Representative

Company: Andersen Corporation
Location: Bayport
Posted on: November 16, 2021

Job Description:

Apply Online Description At Andersen, Orange is how we describe a spirit that drives us to imagine what's possible. Our commitment at Andersen is to have an inclusive and diverse workplace where employees feel respected, valued and driven to realize their full potential. Whether in product development, our manufacturing processes, sales programs and services, the relationships we build-with our customers, our communities and each other-we see possibility everywhere, every day and use our collective talents to make it happen. We hope you'll accept our invitation to Be Orange, Be You at Andersen. PURPOSE: The Customer Development Representative is responsible for qualifying new leads with in the Builder, Contractor, and Architect communities in support of our segment sales teams. In addition to managing the inbound lead activity and qualifying leads, the customer development representative will determine the appropriate path for the lead. RESPONSIBILITIES:

  • Receive leads, educate, qualify, and develop inbound leads to "appointments." Research leads/accounts, gauge interest/fit and obtain business requirements in line with our ideal customer profile. Disseminate opportunities to appropriate sales team members, educating rep as necessary about the opportunity.
  • Qualify warm leads generated by sales-driven marketing campaigns.
  • Successfully manage and overcome prospect objections leveraging Richardson training.
  • Develop superior customer service relationships with prospects.
  • Update lead rating and prospect interaction in Salesforce.com to ensure efficient lead pass.
  • Meet Service Level Agreement (SLAs) for lead review and consistently deliver high quality marketing qualified leads to sales team partners.
  • Calls will be recorded and metrics will be tracked based on output from the call center. Metrics and goals will be shared with the team. Continued coaching/training will be part of the weekly work. CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work. As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:
    • Medical/Dental/Vision/Life Insurance
    • Health Savings Account contributions
    • Paid holidays plus PTO
    • 401(k) plan & contributions
    • Professional development & tuition reimbursement opportunities
    • A culture that supports work-life balance
    • An environment where collaboration is key
    • Volunteer opportunities - on company time
    • Environmentally conscious business decisions
    • 10,000+ employees and career opportunities nationwide Qualifications
      • Spanish and English - need to communicate with bi-lingual customers
      • A self-starter with a track record of successful customer relationship management; experience in windows and doors industry a plus
      • Team player; ability to work in a high-energy sales team environment
      • Identify, recommend and implement process improvements.
      • Maintain and review key performance indicators (KPI's) and recommend adjustments
      • Positive and energetic phone skills, excellent listening skills, strong writing skills
      • Strong customer service skills with the highest level of integrity
      • College degree or equivalent work experience
      • Proficient with standard corporate productivity tools (email, voicemail, MS Office) Job: Marketing Location: Bayport, MN US Organization: Andersen Corporation

Keywords: Andersen Corporation, Westport , 29371 - Lead Development Representative, Other , Bayport, Connecticut

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