Are you highly motivated, detailed oriented and passionate about
preparing for your career? Then we are looking for someone just
like YOU to join our team!
We look for people who can dream, think, create and grow. Our
culture thrives on embracing and rewarding imagination and is
characterized by an unwavering commitment to high achievement. We
pride ourselves on sharing ideas, diversity of thought and
embracing dedicated, talented and driven individuals who value
honesty, integrity and go above and beyond. As we continue to grow
we need YOU to meet our demands for success.
We have developed and executed differentiated strategies that
are helping us thrive in a rapidly changing industry.
There is no shortage of talent - we work hard to make Sterling
an employer of choice.
None of the bureaucracy found in larger banks - open door policy
with all executives.
One Dream, One Team, One Purpose, One Culture
Our Single Point of Contact model ensures every client and
colleague feels valued and knows who to reach out to for specific
guidance. Our purpose is to use the power of banking to move our
company forward. We believe in a fair, ethical, and sustainable
future-one where everyone thrives on a compliant and level playing
We are a results-driven culture, with a keen focus on
collaboration acceleration. We work hard, We win as a team, and We
honor the diversity of skills brought by the collective.
What's in it for YOU
We aim to help you figure out exactly where you see yourself in
our business. Whatever your passion, we will support you in getting
the skills necessary to make your mark.
Sterling National Bank is looking for someone to review
documentation request, create legal documents, work with internal
and external counsel when necessary and corrects legal documents
for accuracy prior to funding. Independently works with SNB's and
outside partner's Legal Counsel ensure documentation is acceptable.
Identifies potential title, tax, legal and other issues, conducts
research and resolve conflicts to ensure proper filings for the
Bank. Assist the Documentation Manager with the management of the
documentation group. Ensure compliance with regulatory requirements
and with the bank's policies and procedures. Embrace and deliver
Sterling's brand values and core competencies in everyday
interaction. Exhibit ethical behavior and integrity in everyday
This is an exciting opportunity to grow your career in the
financial services industry and experience a high performing,
team-oriented environment. We are looking for a dynamic Personal
Banking Associate who will provide service excellence to new and
existing clients. Acting as a single point of contact you will
listen closely to clients and prospects to understand their
financial needs, referring clients to business partners as needed.
Your top priority will be to ensure client needs are satisfied with
every visit and interaction. You will develop and foster
relationships with the clients in order to anticipate their needs
and educate clients on the latest benefits of banking with us.
This role will play an important part in the achievement of
sales and service goals for the financial center. You will work
with the financial center team to ensure that sales and service
activities are completed, and that the bank's policies, procedures
and controls are implemented to protect the bank against monetary
loss. You will support sales initiatives aimed at leveraging
products/services to increase deposits, accounts and clients of the
- Serve as the primary financial center resource for sales and
service support opportunities such as calling campaigns,
appointment setting, new client onboarding, introductions, account
maintenance functions, wire transfers, stop payments and other
- Identify the financial needs of clients by utilizing a needs
and consultative based approach, referring clients to business
partners as needed. Present solutions based on client needs and
advise clients in the selection of products and services.
- Expand and retain client relationships, actively cross sell and
resolve client issues. Support Business and Private Banking with
existing business relationships and clients by implementing sales
strategies and other bank initiatives to support Financial Center's
growth and profitability objectives. Responsible for client
relationship building through sales and services processes outlined
in our internal playbooks and utilize the tools provided. Maintain
- Maintain accurate sales records and regularly review sales
results with the Managing Director and prepare an action plan
taking appropriate steps to meet/exceed sales objectives. Maximize
the team's profitability by working to enhance sales skills and
product knowledge in the Financial Center.
- Ensure compliance with all policies, procedures and regulatory
requirements and manage operational risks. Observe security
policies in accessing, securing and protecting confidential and
sensitive client information.
- Perform other duties or accountabilities as assigned. May be
required to perform as Notary, Client Service Associate, and/or
Officer in Charge. Responsible for identifying and referring
mortgage CRA opportunities when appropriate.
Who We Want
- At least 2 years customer service banking experience
- One year of demonstrated successful sales experience in a
salary plus incentive environment preferred
- National Mortgage Licensing System and Registry (NMLS)
registration may be required upon hire
- Extensive practical knowledge of Microsoft Office suite
(Outlook, Excel, Word)
- Ability to work a flexible and/or rotating schedule. May be
required to work Saturdays, Sundays and extended hours. Travel may
be required to alternate Financial Centers.
- Candidates with advanced degrees (Associates, Bachelor's and/or
Master's) preferred yet a High School Diploma or GED is required.
Candidates with some combination of coursework and experience, or
extensive related professional experience, are eligible for
- Proven ability to consistently deliver service excellence and
proficient in sales techniques, including telemarketing consulting,
prospecting and networking.
- Possess a thorough knowledge of bank products and services as
well as the financial services industry.
- Excellent verbal and non-verbal communication skills,
experience with outside calling preferred.
- Strong financial acumen, general knowledge of cash flow and
- Strong interpersonal skills with ability to establish
credibility and rapport, excellent customer relationship management
- Demonstrated math skills with an understanding of debit and
credit relationships and negotiable instruments.
- Other Attributes - flexible and agile; takes initiative and
solves problems; decisive; outstanding ability to think
outside-the-box and use resources at hand to effortlessly get to
the bottom of an issue; extremely accurate and detail-oriented
coupled with the ability to see the broader picture.
At Sterling National Bank, we rely on diversity of culture and
thought to deliver on our goals. To ensure this we seek talented,
qualified people for all of our career opportunities, regardless of
race, color, sex/gender, including pregnancy, gender identity and
expression, national origin, religion, sexual orientation,
disability, age, marital status, veteran status, or any other
protected classification under federal, state and/or local laws.
Sterling National Bank is proud to be an Equal Employment
Opportunity/Affirmative Action Employer providing a drug-free
All Applicants must be eligible to work in the U.S. without
company sponsorship, now or in the future, for employment-based
work authorization. H1-B and green card sponsorship is not
available for any position and we will not consider F-1 visa
holders with Optional Practical Training (OPT) who will require
H-1B status, TNs, or current H-1B visa holders for employment
All offers for employment with Sterling National Bank are
contingent on successful completion of background investigation,
including drug and fingerprint screening.