Location: Miller Place
Posted on: June 8, 2021
What you'll do
As a Shift Manager you will be responsible for assisting the
execution of daily operations activities. The following provides an
overview of the basic responsibilities of a Shift Manager; however,
with each certification you will be qualified and expected to
provide additional leadership in one or more additional areas
(Open/Close, Kitchen and/or Customer Service). You may be
responsible for overall restaurant effectiveness. As needed, you
may be assigned other managerial and supervisory responsibilities,
including performing as the Ops Leader. See certification position
Specific Responsibilities Include:
- Train, monitor and reinforce food safety procedures to crew
- Act as Cash Manager as needed, including setting up cash
register(s) at open and verifying cash at close.
- Perform walk-thru to ensure restaurant is ready to open/close
- Work with Restaurant Management team to train, develop and
communicate with crew members and Team Trainers through team
huddles, manager meetings, etc. Supervise crew members and Team
Trainers in a way that maximizes retention.
- Supervise, coordinate and delegate the execution of operations
tasks and ensure compliance with all Company policies and
procedures to "Delight Every Customer".
- Work with Restaurant Management team to ensure quality,
production and service standards are met and to create a safe,
efficient and professional environment for customer and other
- Help execute appropriate shift-specific procedures according to
DOP. Assist the Restaurant Management team in maintaining proper
coverage via crew member schedules to ensure that the restaurant
attains/exceeds all customer service standards.
- Follow up and ensure resolution of VOC issues as needed.
Open/Close Shift Manager Overview:
In this role, your primary responsibility will be to supervise,
coordinate and delegate opening and closing responsibilities and
procedures. Your team will count on you to ensure compliance in the
areas of timely open and closes, cleanliness, food safety, as well
as line prep set-up. You will be a leader in creating a productive,
clean, safety conscious, and friendly work environment. You will
mentor and develop crew members and Team Trainers. You will partner
with other Restaurant Management to identify specific opportunities
for optimizing efficiencies and maximizing the profitability of the
Kitchen Shift Manager Position Overview:
The Restaurant Kitchen Manager is responsible for ensuring we
are upholding our commitment to Quality. In this role, you directly
impact the ability of the restaurant to "Delight Every Customer" by
ensuring compliance in the areas of service, production, quality,
and food safety. You are instrumental in the restaurant's ability
to deliver our core menu of high quality items, along with our
limited time (LTO) menu options. You will mentor and train team
members as you continue your path of personal and professional
Customer Service Shift Manager Position Overview:
As a Restaurant Customer Service Manager, your primary
responsibility is to create a service culture designed to "Delight
Every Customer". You will inspire the entire restaurant team to
drive a customer-centered service culture to build customer
loyalty. You'll lead the planning process for daily operations, to
guarantee every shift is set up to deliver the best customer
service. You'll be the expert on executing great huddles in our
restaurants, which is the Wendy's way of regularly communicating
with our restaurant teams on what's most important to our customers
and how we can exceed their expectations. You will partner with
other Restaurant Management to identify specific opportunities for
optimizing efficiencies and maximizing the profitability of the
The Wendy's Company is the world's second largest quick-service
hamburger company. The Wendy's system includes more than 6,500
franchise and Company restaurants in the U.S. and 25 other
countries and U.S. territories worldwide.
What we expect from you
Education / Experience
- High School Diploma or GED required.
- Must be at least 18 years of age
- One or more years of restaurant experience
- 6 months or more of restaurant, retail, customer service
focused, or equivalent experience
- Ability to multi-task while maintaining composure and giving
sound advice and direction. Must be able to take direction, give
direction, work well in a team environment and have a strong
customer orientation focus. Must exhibit professionalism,
composure, and discretion when expediting or resolving all customer
related concerns and issues.
- Ability to work, concentrate and perform duties accurately in a
fast paced environment that may involve noise and hot/cold
temperatures or other elements. Must be able to stand for prolonged
periods of time. Position requires the use of a headset. Frequent
lifting and carrying (up to 25-50 pounds, as necessary), reaching,
pushing, pulling, bending, kneeling and stooping is involved.
- Must be available to report for work promptly and regularly, as
well as work all day parts and days of the week. May be required to
transfer from one location to another and must have the ability to
travel to other restaurants, Area office, etc., as business needs
- Must have or be willing to obtain ServSafe certification by end
Wendy's is an equal employment opportunity employer who may
provide reasonable accommodation to enable individuals with
disabilities to perform the essential functions of the job.
This job opportunity is with one of our many franchisees.
Independently owned and operated, Wendy's franchise organizations
determine their own compensation, benefits and career programs
which may vary from company-owned locations.
Call (631) -64-0374 to apply
Keywords: Wendy's, Westport , Shift Manager, Other , Miller Place, Connecticut
Didn't find what you're looking for? Search again!