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Lead Patient Svc Rep

Company: St. Catherine of Siena
Location: Smithtown
Posted on: June 8, 2021

Job Description:

Job Details

Lead Patient Services Representative

Good Samaritan Hospital Medical Center is a 537- bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health Services of Long Island. With almost 900 physicians on staff, and a level II Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership, and fosters a team that's focused on evidence based practice, continual learning and exceptional quality of care.

Lead Patient Services Representative assists the Supervisor in the maintenance and coordination of all phases of Outpatient Services to meet the needs of patients as ordered by the medical staff and performed in accordance with accepted standards and practices. They will ensure that all standards for maximum customer satisfaction are fully implemented by broadening the territory that the laboratory offers providing excellent customer service to the existing laboratory base. In addition, the Lead Patient Services Coordinator will perform department payroll and will be involved in co-marketing activities for new technology/testing developed in the marketplace and will also focus on activities contributing to the assurance of accurate and proficient patient billing and reimbursement.

Responsibilities:

  • Under the general direction of the Phlebotomy supervisor, provides oversight of the department's operation, staff, policies and procedures during the pre-analytic phase of specimen procurement and processing.
  • Maintains equipment and ensures that departmental supplies are stocked and well maintained. Notifies area supervisor when insufficient.
  • Demonstrates appropriate understanding of the needs of patients and visitors for each specific age group; Addresses safety and psychological needs in planning or delivering care.
  • Addresses and assists in making reasonable accommodation for the special needs of each group served specific to age, language, and disability.
  • Demonstrates knowledge of service priorities, workflow patterns; monitors workflow to assure prompt and efficient delivery of services.
  • Demonstrates the ability to evaluate departmental performance and recommends measures to improve services and quality of current processes.
  • Demonstrates proficiency in all areas of patient registration. In conjunction with the Patient Access Department, assures completed registrations and reviews with staff all corrected measures to ensure proper registration.

Requirements:

  • High School Diploma or equivalent, required. Associates Degree, preferred.
  • Good oral and written communication skills essential. Strong organizational skills required. Computer experience essential (i.e. Outlook, Word, Excel).
  • Billing experience, required. Marketing/Public Relations experience, desired. Experience in all phases of Phlebotomy in a hospital environment, desirable.
  • Marketing/Public Relations experience, desired.

At Catholic Health Services of Long Island your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics. In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.

Keywords: St. Catherine of Siena, Westport , Lead Patient Svc Rep, Other , Smithtown, Connecticut

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