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Staff Assistant I - Healthcare Teleservices

Company: Stony Brook University Hospital
Location: Ronkonkoma
Posted on: June 6, 2021

Job Description:

Position Summary

At Stony Brook Medicine, a Staff Assistant in Healthcare Teleservices department is the first contact between Stony Brook Medicine, the general public, and the private practice physicians population and must exemplify the highest level of guest relations.

Duties of a Staff Assistant I in Healthcare Teleservices may include the following but are not limited to:

  • Schedule appointments in Cerner/EWS scheduling system to fulfill the requirements of the department to include scheduling appointments for several providers, cancelling and viewing appointments, verification of patient registration, physician bookings, and limited triage.
  • Respond to patient care inquiries, health information and referrals which may be considered sensitive and/or confidential.
  • Utilize Echo software platform to assist callers with service and physician referrals, class enrollments and health information with the help of a computerized database and other resource materials.
  • Provide quick responses to visitor/phone inquiries.
  • Collect data and report on new patients and follow up on patient's care.
  • Prepare reports for distribution to leadership related to volume and other performance metrics.
  • Handle patient service recovery tasks and patient/customer service issues.
  • Assist with training staff to operate Echo software platform and Cerner/EWS systems.
  • Act as a backup and cross cover for Information Coordinator and/or Supervisor.


Required Qualifications: Bachelor's degree. Knowledge of medical terminology. Telephone console experience. Data collection experience. High proficiency handling data extracts and preparation of metrics and spreadsheets. Must be computer literate and knowledgeable in MS Office. Experience and skill on focusing on details and accuracy, multi-tasking and follow-through. Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distress family members).

Preferred Qualifications: 5 or more years of medical setting direct patient contact experience. Prior experience and knowledge of ECHO software application. Prior experience working with Cerner. Experience dealing with physician and patient inquires. Manager or Supervisor experience.

Special Notes: Resume/CV and cover letter should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

  • Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
  • All Hospital positions maybe subject to changes in pass days and shifts as necessary.
  • This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
  • This function/position maybe designated as essential. This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

  • Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
  • Complete electronic reference check with a minimum of three (3) professional references.
  • Successfully complete a 5 panel drug screen*
  • Successfully complete a Background Check investigation.
  • Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.


Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed .

Visit our page to learn about the total rewards we offer.

Keywords: Stony Brook University Hospital, Westport , Staff Assistant I - Healthcare Teleservices, Other , Ronkonkoma, Connecticut

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