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Appeals Account Resolution Specialist (Appeals Screener)

Company: Department Of The Treasury
Location: Holtsville
Posted on: June 6, 2021

Job Description:

  • Duties

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Duties

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

Learn more about this agency

Responsibilities

WHAT IS THE INDEPENDENT OFFICE OF APPEALSDIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

The following are the duties of this position at the full working level. If you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

  • Provides assistance to customers and their representatives by dealing with their inquiries and as necessary initiating appropriate referrals. Contacts customers and their representatives to gather and analyze specific information, furnish general definitions of Appeals functions and procedures, provide information relevant to adjustments, process agreements and resolve a variety of basic problems.
  • Researches and analyzes taxpayer responses and initiates limited contact with taxpayers to identify potential liability and provide technical and procedural information to taxpayers and their representatives by correspondence, telephone and in person.
  • Reviews cases for statutes and completeness of supporting documents. Identifies the nature, scope and depth of issues involved. Initiates further contact with taxpayer and their representative to resolve problems. Secures missing information such as tax returns, exam adjustments, offer files, TFRP files, lien information, and other appropriate information needed to ensure proper case development.
  • Researches and analyzes information retrieved from automated and manual systems to verify compliance history, statute suspensions, and financial information. Initiates specific adjustments on tax accounts to ensure proper assessments, application of payments, and to resolve disputes between Compliance and the taxpayer.
  • Examines and analyzes financial information to decide whether an offer is processible and communicates determinations regarding processiblity to taxpayer.
  • Provides professional and effective communications to taxpayers, representatives and co-workers and maintains appropriate liaison and professional contact with other divisions of IRS.
  • May participate in team discussions and activities regarding ground rules for how people relate to one another to create a positive team culture and work environment. Actively participates in the development of team goals and supports the achievement of team goals.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

No

Promotion Potential

9

  • Job family (Series)

1101 General Business And Industry

  • Requirements

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Requirements

Conditions of Employment

  • This is a bargainingunit position.
  • Tour of Duty: Monday - Friday, 8:00 AM - 4:30 PM
  • Must meet IRS telework eligibility requirements
  • Alternative work schedule, staggered work hours or telework may be available.
  • If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 150-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
  • Must be a U.S. Citizen or National.
  • Subject to a 1-year probationary period (unless already completed).
  • The employment of any candidate selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.
  • Must successfully complete a background investigation, including an FBI criminal history record check (fingerprint check).
  • Go through a Personal Identity Verification (PIV) process that will require two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • Undergo an income tax verification.
  • File a Confidential Financial Disclosure Report within 30 days of selection and annually from then on.
  • Pay retention may be offered based on applicable laws and regulations.
  • Obtain and use a Government-issued charge card for business-related travel.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE: GS-07

You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Demonstrating practical knowledge of business law, including laws governing fraudulent transfers, secured and unsecured debts, negotiable instruments, business corporations, and survivorship rights and titling instruments. Knowledge of delinquent collection processes and techniques, knowledge of standard accounting principles, and Federal tax laws, ensure compliance and regulations. Ability to analyze systems, use fact finding techniques, and demonstrate interpersonal skills. OR

One (1) full academic year of graduate education in a related field of study OR

Superior Academic Achievement may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies; OR

A combination of qualifying education and experience equivalent to that described above.

SPECIALIZED EXPERIENCE: GS-09

You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Demonstrating practical knowledge of business law, including laws governing fraudulent transfers, secured and unsecured debts, negotiable instruments, business corporations, and survivorship rights and titling instruments. Knowledge of delinquent collection processes and techniques. Ability to analyze the operations, financial condition, profitability of taxpayers; including the valuation of assets for case resolution. Uses arithmetic and mathematical reasoning to resolve collection determination issues; knowledge of electronic data exchange and the ability to conduct business online including use of the internet. Knowledge of standard accounting principles, and Federal tax laws, to ensure compliance and regulations such as conducting comprehensive analytical examinations, which require the ability to analyze systems and use fact-finding techniques such as using creative, in office, fact finding techniques, and develop effective public contact skills such as acts as a liaison with other Compliance functions to resolve collection related issues . Knowledge of procedures and practices relevant to collection cases). Applying pertinent parts of Tax Code and related regulations and procedures to collection related issues. Knowledge of various collection procedures such as installment agreements or similar types of resolutions. Utilization of online systems, transactions and technology to research the taxpayer's financial circumstances and tools to resolve taxpayer inquires. OR

A Master's or equivalent graduate degree in an accredited college or university or 2 full years of progressively higher level graduate education leading to such a degree in a related field of study such as business administration (finance, accounting, auditing, marketing and business law) law, economics, criminology, political science, government, social science, communications, psychology, public administration or other related field. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR

A LL.B or J.D., if related; OR

Combination of qualifying graduate education and experience equivalent to that described above.

MEET TIME IN GRADE (TIG) REQUIREMENT: For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

EDUCATION DOCUMENTATION

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Keywords: Department Of The Treasury, Westport , Appeals Account Resolution Specialist (Appeals Screener), Other , Holtsville, Connecticut

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