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Senior Teller

Company: Suffolk Federal Credit Union
Location: Medford
Posted on: May 6, 2021

Job Description:

Job DescriptionJoin a leader in the industry!

Working at a Credit Union is about more than just banking, it's about helping people. Suffolk Federal Credit Union is a nonprofit cooperative financial institution where every member has a voice. We offer you the opportunity to be part of a movement, where people are worth more than money. Unlike most financial institutions, the earnings of a credit union are returned to its members in the form of lower loan rates, higher interest on savings, and lower fees. Here at SFCU, our employees help our more than 60,000 members achieve greater financial stability. Join our team and discover a rewarding career at SFCU!As the Senior Teller you will be responsible for conducting banking transactions, providing exemplary service to members of Suffolk Federal Credit Union, and supervises teller staff.Responsibilities:

  • Provide quality service at every member's transaction
  • Assists members with transactions and provide members with information about credit union products and services
  • Mentors, coaches, trains, and manages scheduling of all teller staff and performs disciplinary action alongside the Head Teller
  • Tracks teller sales goals and contributes to achievement of sales goals
  • Ensures tellers maintain cash drawers and limits
  • Review and research all cash differences and notifies branch management
  • Serves as liaison to cash vendor and courier service
  • Provides troubleshooting for teller line and assists tellers with transactions outside of authority
  • Performs research for transactions and member issues
  • Manages all vault operations, negotiable instruments, orders coin and cash as needed within set limits
  • Manages CDM and ATM maintenance, service, replenishment and balancing
  • Performs monthly audits and surprise audits as necessary
  • Handles accounting issues on the general ledger
  • Manages document retention and proper document scanning and processing
  • Approves check holds and complete deposit holds
  • Attends and participates in call nights and credit union days and community events
  • Completes and verifies Currency Transactions Report
  • Backs up other departmental staff as necessary
  • Achieves a minimum of "Satisfactory" rating on internal audits and examinations
  • Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members
  • Cross train as a Universal Banker to assist member services
  • Cross-sell and refer information to members regarding CU products and servicesEssential Qualifications:
    • Knowledge of credit union products, services, policies, regulations and procedures
    • Demonstrated skill in member/customer service
    • Demonstrated computer and software skills
    • Ability to provide supervisory leadership to entry- and intermediate-level staff
    • Ability to communicate successfully with members and outside parties
    • Ability to express oneself clearly and articulately both orally and in writing
    • Ability to exercise tact and responsibility with handling confidential information
    • Ability to work with general supervision of daily activities
    • Demonstrates sales ability and achievement of goals
    • Intermediate mathematical skills requiredQualified candidates will have a High School diploma or equivalency certification, one year of customer service and cash handling experience requiredWe offer our employees a collaborative environment where learning is valued and both team and individual performance is rewarded. Be part of our positive, rewarding and exciting environment. We offer competitive salaries, great benefits, and, most importantly, the opportunity to make a difference in the communities where we do business.Suffolk Federal is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

      Job Posted by ApplicantPro

Keywords: Suffolk Federal Credit Union, Westport , Senior Teller, Other , Medford, Connecticut

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