Company: Teachers Federal Credit Union
Posted on: May 3, 2021
Position: H5 ITM Teller
Reports To: ITM Supervisor
Internal Closing Date: 4/14/2021
EDUCATION and/or EXPERIENCE:
A high school education or GED.
Superior communication on a video system, interpersonal,
customer/member service, mathematical, problem solving,
multitasking and computer skills, and detail orientation
ESSENTIAL DUTIES include the following.
Greet members in a courteous, professional manner. Strengthen
member relationships by providing extraordinary member service
while accurately and efficiently completing the member's financial
Ability to speak effectively with an excellent Telephone/Video
Processes transactions on both Fiserv DNA and NCR Teller Now
systems. Accountable for verifying the member's identity.
Responsible for securing approval for transactions that are beyond
their authority and ensure accuracy of amounts handled.
Required to complete direct posts to General Ledger (GL) for the
redemption of coin tickets. Assists in the daily reconciliation of
all coin GL transactions from all associated ITM branches, by
reviewing the entries and comparing the tallies of the items sold.
Required to inform the ITM supervisor of any discrepancies and to
research them when directed.
Proficiently refers TFCU products and services to members by
engaging them in conversation and identifying their financial
needs. Refers member to a Financial Services Representative to
complete transactions beyond their authority.
Assists members with account research with regards to lockouts,
restrictions and fees. Required to review all contact management
notes for each member. Communicates with members when balances are
below the threshold to avoid account fees.
Safeguards their workstation which includes but not limited to
their user names and passwords, virtual teller drawer, and all
member sensitive information. Advises the ITM Supervisor when cash
in virtual drawer exceeds the prearranged threshold and when
additional cash replenishment is required.
Skillfully balance the virtual drawer daily. Required to review all
checks received, all or virtual cash handled and resolve
discrepancies. Assists other Tellers with daily balancing as
Examine all checks received and compare to known fraudulent members
and checks. Understand the pattern with regards to protecting TFCU
against fraudulent rings. Submit OFAC searches with regards to
Complete transactions for shared branch members by providing
extraordinary member service and adhering to the neutrality policy
of the CO-OP Shared Branching network.
Required to stay well-informed of and compliant with TFCU policies,
procedures, guidelines. Keeps the ITM Supervisor abreast of
activities, conditions and issues.
Audits mobile deposits to ensure accuracy and proper endorsement,
approves/discards items as appropriate, and logs discarded items.
Mitigates fraudulent mobile deposit submissions by discarding the
suspicious items and submits the check images to the ITM
Trains new ITM Tellers.
Other duties may be assigned as needed.
Keywords: Teachers Federal Credit Union, Westport , ITM Teller, Other , Hauppauge, Connecticut
Didn't find what you're looking for? Search again!