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Customer Service Representative I

Company: IAA
Location: Medford
Posted on: May 3, 2021

Job Description:

IAA, Inc. is seeking a Customer Service Representative I to join our team in Medford, NY.IAA, certified as a Great Place to Work, is a leading global marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 3,600talented employees andmore than200 facilities throughout the U.S., Canada and the United Kingdom.Responsibilities include (but are not limited to the following):The Customer Service Representative addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the officeProvide a variety of customer support services through the mail, telephone, and direct personal contactProcess orders and assignmentsEnter data into computer systemReference pricing and delivery informationPerform word processing assignments, filing and related clerical dutiesRespond to customer questions, complaints and requestsSet up new records and maintain existing recordsPerform word processing assignments, filing and related clerical dutiesProcess all necessary paperwork in preparation for auction day, securing necessary approvalsPerforms other duties as assignedMinimum Requirements:Able to communicate effectively with customersAbility to function well as part of a teamBasic computer skillsTime management skillsPositive attitudeAbility to work independentlyClear communication skillsProfessional and clean appearanceEducational/Certification Requirements:High School diploma or equivalent experience preferred0-2 years' previous work experienceIn return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.IAA is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.IAA is a drug-free workplace. EEOE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: IAA, Westport , Customer Service Representative I, Other , Medford, Connecticut

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