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Sailpoint L2 Support Engineer

Company: Idexcel Inc.
Location: Westport
Posted on: July 16, 2020

Job Description:

Job Title Sailpoint L2 Support Engineer Intial RemoteLocation Westport, CT Duration 6 Months Responsibilities The position is for an operational (run) group. support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to our IAM services. Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area. As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate. The position is for a primary day shift (8-10 hours per day). Participation in a team 24x7 weekly rotation is part of the role. More extended off-shift time may be needed but these would be planned in advance, and generally associated with project work where maintenance windows need to be observed. This is not a low level position. The candidate will need a deep understanding and technical expertise to apply in a hands on environment. Engineers that only want to do projects andor design and architect solutions will not be happy with this role. While not a hard requirement, given the overall direction of IT infrastructure is to transition workloads to the cloud, experience with Azure, AWS, and cloud development is a plus. Technical Skills Strong troubleshooting skills and logic BreakFix, Provisioning Decom, Patching, Migrations, Documentation At least 5 years of experience in relevant technologies Hands on knowledge of SailPoint IdentityIQ environments (Certification is a plus) Must be able to work well in an ambiguous and changing environment Core SkillsTechnologies Sailpoint IIQ ConnectorsApplications SSF (JML Process) Tasksworkflows Business Rules Familiarity with the debug interface Data Aggregation SSO Kerberos SAML (Ping Federate, Azure AD) OAuthOIDC PKI SymmetricAsymmetric encryption Hashing About IDEXCEL, INCIdexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking financial services, food commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law

Keywords: Idexcel Inc., Westport , Sailpoint L2 Support Engineer, Other , Westport, Connecticut

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