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Customer Service Administrator

Company: Butler Aerospace and Defense
Location: Bohemia
Posted on: November 18, 2022

Job Description:

Customer Service Administrator Location: Bohemia, NY (11716) Job ID: M-F 8 AM - 4:30 PM Email resumes to Sara Penn at Job Description:

  • Primary responsibility will be in the area of gathering customer information, identifying request, providing immediate response information or determining routing to appropriate team for closure. This position is also responsible for transacting all requests for quote and processing of customer orders.
  • Managing parts ships by transaction numbers, tracking processes
  • Collecting data - Exporting and importing to Excel spreadsheets
  • Proficient in Microsoft Office (Word, Excel) is a must
  • Cooperation - Understands the value of cooperating with coworkers.
  • Customer Service Orientation - Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution.
  • Dependability - Understands Rockwell Collins' basic rules, policies, and procedures.
  • Detail Orientation - Understands the importance of monitoring the status and quality of one's own work.
  • Determining Needs - Understands the importance of adequately addressing and solving customer problems.
  • Judgment - Appreciates the importance of basing decisions on factual information and sound logic.
  • Relationships - Understands the importance of remaining compassionate and empathetic when dealing with the problems of others.
  • Stress Tolerance - Understands the importance of staying calm and relaxed under pressured situations.Education and Experience:
    • 1-2 years of data entry experience with AA/BA
    • High School Diploma or GED and up to 4 years experience.Benefits provided:
      • 6 paid holidays
      • 401K
      • Medical, dental and vision insurance
      • Sick time as applicable to state lawThis position does require the candidate to be fully vaccinated against Covid 19 before starting. Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Keywords: Butler Aerospace and Defense, Westport , Customer Service Administrator, Hospitality & Tourism , Bohemia, Connecticut

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