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70181-LP Customer Service Associate

Company: The TJX Companies, Inc.
Location: Westport
Posted on: November 22, 2021

Job Description:

Loss Prevention Customer Service Associate Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines. Responsibilities: * Provides prompt, courteous and knowledgeable service to internal and external customers * Engages customers, providing support and creating a positive shopping environment * Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence * Observes proper checkout procedures for customers and Associates * Communicates shrink-related concerns to Store Management and Loss Prevention * Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives. * Coordinates and executes shrink-related activities in partnership with Store Management * Supports and participates in store shrink reduction goals and programs * Promotes a culture of honesty and integrity; maintains confidentiality * Encourages Associate use of shrink reduction resources * Promotes safety awareness and supports maintenance of a risk-free environment * Follows through on commitments; accomplishes goals with minimum supervision * Adheres to all labor laws, policies, and procedures * Performs other duties as assigned Requirements: * Excellent communication skills and sound judgment * Ability to respond appropriately to changes in direction or unexpected situations * Team player, working effectively with peers and supervisors to accomplish tasks * Able to work a flexible schedule to support business needs * 0-2 years retail or security experience Loss Prevention Customer Service Associate

Keywords: The TJX Companies, Inc., Westport , 70181-LP Customer Service Associate, Hospitality & Tourism , Westport, Connecticut

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