Customer Service Manager

Company: Topaz HR Advisory
Location: Hauppauge
Posted on: August 1, 2022

Job Description:

Job Description Customer Service Manager Summary: The company is looking for a dedicated Customer Service Manager to be responsible for building and directing a fully functional Customer Service Team which will ensure client and customer satisfaction at the highest levels. The ideal candidate will have extensive, consistent experience as a team builder in a custom manufacturing environment. The candidate will act as the main point of contact regarding all things customer service and will be super-passionate about providing exceptional customer service. Responsibilities: Build a Customer Service team from scratch Train, implement and direct complete customer service operation in a custom manufacturing plant environment Understanding the technical and business aspects of each client Providing answers about quality of the manufactured products Communicating with clients to ensure that all of their manufacturing needs are understood and addressed (phone/email) Maintaining accurate clients--- records, keeping track of any contract Acting as a main point of contact in all matters relating to clients concerns and needs Resolving complaints and keeping track of all processes that pertain to the client---s desires Auditing invoices for accuracy Handling Account Management Quoting prices to potential customers Collecting and Entering orders Liaise with 3rd party vendors on order fulfilment Requirements: 5-10 years experience in a Customer Service Management role in a custom manufacturing setting 3-5 years handling invoice review and reconciliation Confidence, strength of character, and clear-vision for building, leading and managing a strong customer service team Ability to multitask and handle several responsibilities Excellent interpersonal, oral, and written communication skills Strong attention to detail, while maintaining a clear vision for the big picture Strong organizational skills Ability to build long-lasting and meaningful relationships with clients --- Salary: $100,000- $120,000 per year, plus benefits, DOE

Keywords: Topaz HR Advisory, Westport , Customer Service Manager, Executive , Hauppauge, Connecticut