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General Manager - Growing Nail Salon

Company: GLOSSLAB
Location: Westport
Posted on: June 24, 2022

Job Description:

Job Description GLOSSLAB is transforming the nail industry, offering a branded and tech-enabled experience combined with high quality products, impeccable hygienic standards, a powerful membership model and an empowering community! DIRECTOR OF STORE OPERATIONS , Northeast GLOSSLAB is transforming the nail industry, offering a branded and tech-enabled experience combined with high quality products, impeccable hygienic standards, a powerful membership model and an empowering community!As the Director of Store Operations you are the leader of the in-store team and the owner of all aspects of the in-store operation- including people development and training, member and client experience, procurement, and facilities, all in an effort to achieve operational excellence and financial success. As the owner of the store P&L's, you will work with the in-store team to drive revenue and manage costs. You will closely oversee the front of house (FOH) and Service Provider staff levels and schedules, manage and optimize the books, analyze daily key metrics, execute on current promotions, and closely manage labor and supplies costs. Your main objective as the Director of Store Operations is to build a profitable and sustainable in-store operation that is ready for expansion. You will lead and develop a world-class team that executes on our Operational Standards and provides a seamless, consistent, and elevated experience The Glosslab Way. This role reports directly to the Head of Operations and partners with the Head of Client Experience for in-shop member and client experience, and directly oversees the General Managers and teams. This role requires a flexible schedule based on the needs of the business and seasonal demands. Below outlines the key responsibilities for this position. PEOPLE DEVELOPMENT & CULTURE

  • Develop, coach, and prepare managers and teams for individual growth and advancement to support our internal people pipeline for expansion and foster our culture of empowerment.
  • Lead the development of managers to deliver the ultimate client experience and team member experience, as well as build on their knowledge of our systems, store financials, and business acumen.
  • Develop and oversee new hire trainings and orientations, existing team training, and own and improve on all manuals and materials to best support people development and culture.
  • Lead and oversee store staffing needs and partner with the in-store leadership team to strategically recruit, onboard, and train new team members.
  • Create a professional atmosphere of respect and team work by living the core values and leading with care. MEMBER + CLIENT EXPERIENCE
    • Lead and oversee the client experience in-store to ensure all members and clients are receiving a consistent and elevated experience The Glosslab Way.
    • Partner with the Director of Client Experience to improve upon the members and client experience- including member onboarding, client journey, staff verbiage/attire, store operations, store ambiance, and management of client opportunities and issues.
    • Develop strong clienteling practices and data/CRM management; including as relates to new members and clients, existing members and clients, referrers/referees, and service upsells.
    • Create a team wide business-building environment through strong floor presence, team communication, goal setting, contests, and local neighborhood outreach.
    • In conjunction with Marketing, add valuable input on the development of marketing programs, anchor programs, and promotions in an effort to drive key metrics and other revenue generating opportunities.
    • Oversee, implement, and follow up on the execution of all marketing programs. OPERATIONS + FACILITIES
      • Oversee and ensure all stores are executing on and operating The Glosslab Way, through mastery and execution of our Operational Standards and Steps-of-Services.
      • Oversee and ensure facilities are maintained at all times as relates to sanitation, cleanliness, store ambiance, and infrastructure.
      • Oversee and strengthen budgeting, procurement and inventory practices for backbar supplies, operational supplies, and retail product.
      • Conduct weekly Operational Standards checks and monthly Operational Audits on all Stores. SCHEDULE + BOOK MANAGEMENT
        • Oversee and improve upon existing schedule management practices and systems in order to optimize the Service Providers schedule and increase utilization metrics, including as impacted by seasonality and staffing level changes.
        • Oversee daily productivity management of appointment books, including developing preemptive and responsive strategies to fill capacity and increase staff productivity. Work closely with managers to execute productivity strategies.
        • Oversee and improve upon labor management practices, including staff budgeting, time-keeping, schedule approvals and coverage. P&L MANAGEMENT + REPORTING
          • Own and achieve all Store P&L budgets by exceeding top line revenue goals and remaining under budget for labor costs, supply costs, and all other controllable operating expenses.
          • Oversee and augment daily and weekly Store and Corporate communication and reporting on Stores financial performance, team development and trainings, and operational execution and needs.
          • Develop capabilities of Store Managers and FOH team to analyze metrics and data and report on the in-store happenings that contributed to the end results.REQUIREMENTSWe are looking for passionate individuals who truly care about customer service and about developing and leading their staff. We require at least 5-6 years retail/service experience, with at least 5 years of management experience and management/oversight of 10+ units. You wil have exceptional communication, organizational and leadership skill.sCOMPENSATION + BENEFITSSalary range is $100-$120K. We also offer an Employee Discount, Flexible Schedule, Referral Program, Employee stock options and professional development assistance.As Glosslab grows there is an opportunity for our talented professionals to grow with us. Upon hire we offer paid hourly training for all new hires to learn the GLOSSLAB Way protocols.Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds and experience. GLOSSLAB actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category. Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds and experience. GLOSSLAB actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category.

Keywords: GLOSSLAB, Westport , General Manager - Growing Nail Salon, Executive , Westport, Connecticut

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