Operations Manager
Company: CVS Health
Location: Shirley
Posted on: June 18, 2022
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Job Description:
Job Description
The Operations Manager is a member of the Store Management team,
and as such, fulfills the company purpose of helping people on
their path to better health by driving store execution and
performance while building consumer loyalty to CVS/pharmacy through
a focus on excellent customer service. Under the supervision of the
Store Manager, the Operations Manager will maintain an engaged,
productive store team through strong leadership, demonstrating
initiative and leading by example.
The Operations Manager is responsible for supporting the Store
Manager in the total leadership and strategic operation of a
CVS/pharmacy store including:
* Overall store management, supervision, and policy
implementation
* Sales and inventory management
* Employee staffing, training, and development
* Financial management
* Customer service leadership
Unlike the Store Manager in Training position, the Operations
Manager position is not part of the CVS/pharmacy Retail Management
Development Program. Operations Managers are not eligible for
direct promotion to Store Manager. Candidates with a short-term
goal of becoming a CVS Store Manager should instead apply for Store
Manager in Training openings.
Essential Functions:
1. Management
* Lead others and work effectively with store crews
* Supervise, assign and direct activities of the store's crew
* Effectively communicate information to store crew and supervisors
in an open and timely manner
* Support Store Manager with actions plans for operational and
service improvement
2. Customer Service
* Assist customers with their questions, problems and
complaints
* Promote CVS customer service culture (greet, offer help, and
thank)
* Required Qualifications
* Deductive reasoning ability, advanced analytical skills and
computer skills.
* Advanced communication skills, leadership, supervision, and
influencing skill
* Ability to work a full-time flexible schedule, including some
early morning, overnight and weekend shifts, to work overtime as
needed, and to respond to urgent issues at the store when they
arise
Preferred Qualifications
* Experience as a retail manager or supervisor
Education
* High school diploma or equivalent required
Business Overview
At CVS Health, we are joined in a common purpose: helping people on
their path to better health. We are working to transform health
care through innovations that make quality care more accessible,
easier to use, less expensive and patient-focused. Working together
and organizing around the individual, we are pioneering a new
approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion
and belonging every day. CVS Health is an equal opportunity and
affirmative action employer. We do not discriminate in recruiting,
hiring or promotion based on race, ethnicity, sex/gender, sexual
orientation, gender identity or expression, age, disability or
protected veteran status or on any other basis or characteristic
prohibited by applicable federal, state, or local law. We proudly
support and encourage people with military experience (active,
veterans, reservists and National Guard) as well as military
spouses to apply for CVS Health job opportunities.
Keywords: CVS Health, Westport , Operations Manager, Executive , Shirley, Connecticut
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