IT Field Service Technician (VIP Support)

Company: Primo Brands
Location: Stamford
Posted on: June 24, 2025

Job Description:

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. Job Description Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. We are seeking a highly skilled and customer-focused IT Field Service Technician to provide exceptional support to our Executive Level positions (VIP Support), onsite at our Stamford office. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering top-tier service. Pay Range: $89,914 - $102,046. This position is eligible for an annual bonus. Key Responsibilities: VIP Support: Provide dedicated technical support and service to executive level and above positions, ensuring their needs are met promptly and efficiently. Installation and Maintenance: Install, configure, and maintain equipment, ensuring optimal performance and minimal downtime. Troubleshooting: Diagnose and resolve technical issues on-site, providing quick and effective solutions to minimize disruption. Customer Training: Educate VIP employees on the proper use and maintenance of their equipment, ensuring they are fully comfortable and confident with the technology. Inventory Management: Manage and maintain an inventory of parts and equipment, ensuring all necessary tools are available for service calls. Safety Compliance: Adhere to all safety and health regulations, ensuring a safe working environment for all employees. Relationship Building: Build and maintain strong relationships with VIP employees, ensuring high levels of customer satisfaction and loyalty. Customer-Centric: A strong commitment to providing exceptional customer service and support with an increased focus for VIP employees. Qualifications Qualifications: Experience: Proven experience as a Field Service Technician or similar role, with a focus on high-level customer service. Technical Skills: Strong technical knowledge and troubleshooting skills, with the ability to work on various types of equipment. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical employees. Flexibility: Ability to work flexible hours and adapt to changing schedules and employee needs. Education: Technical degree or certification in a relevant field is preferred. Travel: Willingness to travel to client locations as needed. Problem Solver: Ability to think critically and solve complex technical issues efficiently. Team Player: Ability to work collaboratively with other team members and share knowledge across the organization. If you are a dedicated and skilled technician with a passion for providing top-notch service to VIP clients, we encourage you to apply for this exciting opportunity. Salary Range Disclaimer: The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process. Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and ACION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come. Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us at BlueTritonHR@bluetriton.com

Keywords: Primo Brands, Westport , IT Field Service Technician (VIP Support), Engineering , Stamford, Connecticut