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Senior Technology Engineer

Location: Selden
Posted on: November 27, 2022

Job Description:

About us National Grid is hiring a Sr Technology Engineer for our IT team in Waltham, MA. This role can also be located in NY.Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. Job Purpose Network Infrastructure Services plays a key role connecting National Grid infrastructure and its internal and external customers. National Grid must undergo significant transformation to enable the digital roadmap that will meet the growing needs of our business. The IT analyst will play a crucial role to help fulfil this mandate. Key Accountabilities The principal accountabilities of the Senior Technology Engineer role are:

  • Review and manage the operational availability of a specific line or lines of service
  • Provide oversight in technical matters, add subject matter expertise and provide direction to suppliers across operational activities
  • Maintain and identify risks, issues and opportunities. Maintain logs and produce plans as well as drive actions with suppliers and all teams
  • Gather and produce regular (weekly, monthly and year end) reports including metrics and dashboards as well as the highlights of a specific line or lines of service
  • Provide details to Service Delivery Managers and Owners on all service-related issues
  • Work with the Service Delivery Managers, within scope of control, to manage costs, resources and benefits to ensure that maximum added value is achieved at minimum cost
  • Participate in regular service review meetings with suppliers, to monitor progress against issues and to ensure that an agreed level of service is maintained
  • Ensure that detailed metrics and records are kept and that appropriate action is initiated to maintain service levels
  • Identifies and implements new service performance metrics
  • In all of this, ensuring alignment with, and participating in defining and improving National Grid standards for supplier management, process excellence and leadership Qualifications
    • Bachelors Degree or equivalent experience
    • 5 - 7 years of experience in position
    • Ability to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solving
    • Superior interpersonal and communication skills, writing clear and concise proposals and presentations and interfacing with various staff levels
    • Ability to manage time and schedules for self and staff to meet aggressive deadlines and influence through persuasive written and verbal communication
    • A diligent attention to detail and strong technical skills, as well as the ability to set and manage expectations at various staff levels
    • Excellent leadership skills with experience collaborating and managing cross-functional teams
    • Understanding of telecom billing and provisioning
    • Understanding of Telecom tariffs and contracts
    • Familiarity of third-party billing organizations such as Tangoe Matrix, Verizon Enterprise Center Portal, ATT Business Direct portal
    • Working understanding of Microsoft Excel (formulas and pivot table), Microsoft Outlook, and Microsoft Word
    • Strong project management skills with ability to challenge More Information Salary$99,000 - $120,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Westport , Senior Technology Engineer, Engineering , Selden, Connecticut

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