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IAM(Sailpoint) L2 Support Engineer - CT - (I00207063)

Company: Zen & Art
Location: Westport
Posted on: June 8, 2020

Job Description:

JPC-765. Contact. Amruta Kukde. 973 933 4506. Description Please see the highlighted JD below for Sailpoint support engineer. While this is support need, it needs senior resource and in depth knowledgeexpertise with Sailpoint is needed overall IAM skills. See below. SailPoint IdentityIQ (version 7.3+) as well as common technologies used in an enterprise IAM environment such as SSO, directory services, and MFA. Understanding of and experience with disaster recovery, resilient design, and high availability techniques and solutions. Also note highlighted about this being remote right now, but need onsite later. Due to COVID-19 situation Client has agreed for remote work for time being, however once the situation is back to normalcy the resource will need to relocate onsite. So don't restrict your search and reach out to candidates who are available to come onsite once situation improves for travel onsite. Please source as per the JD need candidates around 8 years of experience with IAM Background. Need couple of profiles by EOD today. Job Location Connecticut Project Duration 6 Months Role IAM L2 Support Engineer Number of positions (Separate indent for each position) 1 Responsibilites - In detail The position is for an operational (run) group. support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to our IAM services. Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area. As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate. The position is for a primary day shift (8-10 hours per day). Participation in a team 24x7 weekly rotation is part of the role. More extended off-shift time may be needed but these would be planned in advance, and generally associated with project work where maintenance windows need to be observed. This is not a low level position. The candidate will need a deep understanding and technical expertise to apply in a hands on environment. Engineers that only want to do projects andor design and architect solutions will not be happy with this role. While not a hard requirement, given the overall direction of IT infrastructure is to transition workloads to the cloud, experience with Azure, AWS, and cloud development is a plus. Technical Skills - In Detail (Essential Skills) -Strong troubleshooting skills and logic -BreakFix, Provisioning Decom, Patching, Migrations, Documentation -At least 5+ years of experience in relevant technologies -Hands on knowledge of SailPoint IdentityIQ environments (Certification is a plus) -Must be able to work well in an ambiguous and changing environment -Core SkillsTechnologies Sailpoint IIQ ConnectorsApplications SSF (JML Process) Tasksworkflows Business Rules Familiarity with the debug interface Data Aggregation SSO Kerberos SAML (Ping Federate, Azure AD) OAuthOIDC -PKI SymmetricAsymmetric encryption Hashing -General knowledge of integration points -Nice to Have - not required - Skills Technologies Development Java Ability to read code and understand logged exceptions Can write simple shell scripts Splunk Basic searchquery operations LDAP General schema and extensions running queries Technical Skills (Desired Skills) Excellent Communication Skills. Experience Level 8+ Years of relevant experience

Keywords: Zen & Art, Westport , IAM(Sailpoint) L2 Support Engineer - CT - (I00207063), Engineering , Westport, Connecticut

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