Medical Office Associate I, Full Time, Days AMG Central Scheduling - Morristown

Company: Atlantic Health System
Location: Morristown
Posted on: April 2, 2026

Job Description:

Description Summary: 9am - 5pm , hybrid after training The Scheduler I role is involved in patient care handling of a large call volume of inbound and outbound inquiries and requests from patients, providers for access/assistance in scheduling appointments for physicians across Atlantic Medical Group Locations. • Accurately performs the scheduling, insurance eligibility verification and ensures accurate collection of patient registration data. • Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines. Job Duties: • Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment. • Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues. • Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc). • Promotes patient portal usage and connects to registration resources when applicable. • Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services. • Triage and manages patient referrals to appropriate specialty practices to ensure patients receive timely and appropriate care. • Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process. • Maintains and updates patient’s accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review • Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment • Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population. • Proactively solicits customer feedback. • Provides proactive and timely responses to internal and external customer needs and requests. • Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes. • Meets individual productivity and quality expectations in all job functions. • Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others. • Maintains knowledge of insurance requirements. • Completes all required trainings, participates in staff meetings and in-services. Qualifications Required: High School Diploma or equivalent experience Preferred: Excellent verbal and written communication skills Individual must be customer and employee focused, must have demonstrated ability to multi-task Proficiency with Microsoft Office suite 2. Prior administrative experience in a physician practice strongly preferred Knowledge of computerized scheduling & EMR system a plus

Keywords: Atlantic Health System, Westport , Medical Office Associate I, Full Time, Days AMG Central Scheduling - Morristown, Administration, Clerical , Morristown, Connecticut