Client Care Associate
Company: Piermont Bank
Location: New York City
Posted on: April 2, 2026
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Job Description:
About Us: Piermont Bank is a boutique specialty commercial bank
focused on serving modern businesses with a digital first approach.
As the first cloud native bank launched in the United States,
Piermont was built on modern infrastructure that allows us to
operate with greater flexibility, efficiency, and scalability than
traditional banks. We combine disciplined commercial banking with
innovative technology to deliver value added solutions for small
and medium sized businesses and our fintech partners. Our team is
dedicated to thoughtful risk management, strong client
relationships, and building a bank designed for the future of
financial services. The Role: The Client Care Associate is an
integral part of Piermont Bank’s client care team. It focuses on
supporting clients from onboarding through their journey with
Piermont and ensuring good experience and services at all times.
Responsibilities: Provide each new client an excellent account
opening and onboarding experience. Apply client, product, and
process knowledge to answer questions and discern/relay onboarding
requirements, steps, expected timeframes and status for diverse set
of requests to clients and internal partners. Process transactional
activities including wires, online banking, remote deposit checks,
ACH, and some limited teller transactions. Work with internal teams
to resolve any client issues and service accounts. Communicate with
clients and respond to inquiries in a responsive and timely matter.
Assist in improving and implementing compliance functions including
audits controls, records management, approvals and ensuring all
security procedures are strictly followed. Support implementation
of new programs and initiatives related to depository products and
services when needed. Qualifications : Bachelor’s degree or
equivalent 3 years of related banking experience, teller, new
accounts representative, universal banker or equivalent. Knowledge
about banking products and services, comprehensive understanding of
regulatory and compliance related to daily job functions. Strong
technical skills and experience with depository related programs
such as account opening, teller system etc. Excellent customer
communication and relation skills. Ability to problem solve and
work in a fast passed and evolving environment. The hiring range
for this position is $75,000 to $85,000 per year. The base pay
actually offered will take into account internal equity and also
may vary depending on the candidate’s job-related knowledge,
skills, and experience, among other factors. A bonus and/or
incentives may be provided as part of the compensation package, in
addition to the full range of medical, dental, vision, 401k, and
other benefits. Piermont Bank is an equal-opportunity employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees. We do not discriminate based upon
race, religion, color, national origin, political affiliation,
gender (including pregnancy, childbirth, or related medical
conditions), sexual orientation, gender identity, gender
expression, age, height, weight, status as a protected veteran,
status as an individual with a disability, or other applicable
legally protected characteristics.
Keywords: Piermont Bank, Westport , Client Care Associate, Accounting, Auditing , New York City, Connecticut
